Terms of Use

Last updated: 22 July 2026

These terms explain the rules for using our website and the basis on which we work with you. Please read them so you know what to expect from us and what we expect from you.

Accepting these terms

By using this website you agree to these terms. If you do not agree with them, please do not use the site. When you engage us for a project, these terms apply alongside any written agreement we sign with you. If anything in a signed agreement conflicts with these terms, the signed agreement comes first.

The services we offer

We provide web and app development, customer experience support, and virtual assistance. What we deliver on any project depends on what we agree with you in writing. The information on this site describes our services in general and is not itself an offer or a promise of a particular result.

Quotes and pricing

Any prices or packages shown on this site are a guide. Promotional pricing and any figure we mention in an early conversation are subject to a written quote and a signed agreement. The price and scope for your project become fixed only once we both agree them in writing. A quote is valid for the period stated in it.

Project scope and revisions

Before we start, we agree the scope of work, the timeline, and the number of revisions included. Revisions are changes within the scope we agreed. Work that falls outside that scope, sometimes called a change request, may affect the price and the timeline, and we will tell you before we carry it out. Timelines depend on you giving us what we need on time.

Payment and refunds

Unless we agree otherwise in writing, we ask for a deposit before work begins and the balance at the stages set out in your agreement. Because our work is bespoke and starts as soon as you engage us, deposits are generally not refundable once work has begun. If you think something has gone wrong, contact us and we will work with you in good faith to put it right. Any refund is handled on the terms of your written agreement.

Your responsibilities

When we work together, you agree to:

Give us the content, images, and information we need on time
Review our work and give clear approvals or feedback when we ask
Give us the access and credentials we need to do the work safely
Make sure anything you send us is yours to use and does not break the law

If a project stalls because we are waiting on you, the timeline moves to reflect that.

Intellectual property

Once you have paid for your project in full, you own the final work we deliver to you, such as your website, app, or the content we produce for you. Until then, the work remains ours. We may keep and reuse the general tools, code libraries, and know how we use across projects. Anything you supply to us stays yours.

The Zuarc name, logo, and brand assets remain ours at all times. You may not use them without our written permission. We may show finished work in our portfolio unless we agree otherwise with you.

Third party services and hosting

We use trusted outside services to build and run projects, such as hosting platforms, email delivery, and databases. We choose these carefully but we do not control them. We cannot promise that a hosting service or any other outside service will be available without interruption, and we are not responsible for downtime or faults caused by a provider outside our control.

Limitation of liability

We work carefully and professionally, but we provide our site and services without warranties beyond those the law requires. To the fullest extent the law allows, we are not liable for indirect or knock on losses, lost profit, or loss of data. Where we are found liable, our total liability is limited to the amount you paid us for the work the claim relates to. Nothing in these terms limits any liability that cannot be limited by law.

Termination

Either of us may end a project as set out in your written agreement. If you end a project partway through, you pay for the work completed up to that point. We may suspend or end our work if payment is overdue or if these terms are broken. You may stop using this website at any time.

Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and any dispute is subject to the jurisdiction of the Nigerian courts. If you are a consumer in another country, you may still have rights under the law of the place where you live.

Changes to these terms

We may update these terms from time to time. When we do, we will change the date at the top of the page, and the updated terms apply from the day we publish them. Please check back now and then.

Contact us

If you have any questions about these terms, please reach out.